Frequently Asked Questions

Backorder
Catalogue Requests
"Points" Loyalty Program
Coupons
Gift Certificates
Order Tracking
Return Merchandise Authorization (RMA)
Restoring previous orders
Wish list carts
Refunds

Back Orders (top)

We hate them as much as you do, so we try very hard to maintain adequate stock on all items. Currently, we ship an average of 85% of all items ordered with the initial order, and over 80% of orders themselves are shipped complete. We work hard to get items in as soon as possible and we ship them out within 1- 2 days working days of receipt. You may cancel a backorder at any time.

Catalogue Requests (top)

Everything we have available for sale is listed on the web pages, which are updated frequently. YES, WE REALLY HAVE THIS STUFF; THAT'S WHY IT IS ON OUR LIST. WE DON'T SELL FANTASIES OR FUTURES. We cannot offer a printed catalogue due to frequent changes of inventory. However we provide eletronic version of our Catalog in PDF format (100+ Pages), which you can download here.

"Points" Loyalty Program (top)

We have set up reward program where a customers receives points at the end of their order based on the products they have purchased. These points only rewarded when an order is PROCESSED (payment successfully done). Customers when reviews their order(s) by logging into their online account, they can see their total points remaining, total points accumulated and points for each order. Customers can redeem their points via COUPONS or GIFT CERTIFICATES. Converting Points: Generally consider 100 Points = 1 US$ for all products but this may vary considerably high for specific product(s).

Coupons (top)

Discount coupons reward customers with discounts. The discounts can either be;

a) Discount to the total price of the order
b) Discount to specific products
c) Coupon may be linked to an affiliate who will receive a commission on any orders made using that coupon.

Discount Coupons can be used only once and they deduct a value from the total of the products ordered (this doesn’t include shipping or handling fees). For example, if a customer purchases a $40 product with $10 shipping and the coupon has a value of $60, they do not pay anything for the product but have to pay the $10 shipping. They are not able to use the remaining $20 of the coupon for a future order. Coupons are automatically available for use after the customer has redeemed their points.

How customer uses coupon?
Customers can enter the discount coupon at any time checkout page. If the coupon is valid, the coupon discount separate line item in the order confirmation form.

Gift Certificates (top)

At times, gift giving can feel like an overwhelming chore. Trying to find exactly what the recipient will want or need can be stressful. When it comes to holidays like Christmas or special occasions like birthdays and weddings, gift certificates can simplify the gift giving process. Customers can buy and redeem gift certificates in our store. A gift certificate is paid for like any other product in our shop and the person receiving the gift certificate can then use it to purchase any item in our shop. The certificates essentially acts as a discount up to the value remaining on the certificate.

FAQ on Gift Certificates

How to use Gift Certificates?
During the normal shopping process on our site, a customer with a gift certificate can enter it on the same page as their other customer details. The certificate is checked at this time to ensure it has value remaining, is authorized and that is hasn’t exceeded its expiration date. Normal expiry date of Gift Certificate is 365 days from date it purchased.

Can a customer use only a portion of the gift certificate?
Yes, the portion used is deducted from the remaining amount left on can then use the remaining amount for a purchase at a later time.

What happens if the amount on the gift certificate exceeds the purchase?
WPG will bypass the normal payment processing and mark that payment was made by a specific gift certificate.

What happens if the gift certificate is less than the amount?
The customer will be required to pay the difference between the gift certificate using your regular payment method.

Order Tracking (top)

Order tracking allows Customers to easily send messages about the status of orders to WPG Administration and to contact with questions about their order. This is most effective way to get status of customer orders. A direct email via contact us form would not get quick response.

Return Merchandise Authorisation (RMA) (top)

The Return Merchandise Authorization (RMA) system allow customers to request returns of either the whole of an order or an individual portion of an order. Customers are advised to return the Merchandise once they have RMA Approval code from WPG. This code has to be written on Package sent back. RMA request has to be made within 30 days after receipt of Merchandise.

Check online Tutorial Movie for RMA here

Return Addresses:

For US Customers: 238-A Commission Street, Salinas CA 93901, USA.
For EU Customers: Eugeen Joorsstraat 99, 2140 Antwerp, Belgium.
For other than US/ EU Customers: WPG International, Warehouse # Q3-087, P.O.Box 121644, Saif Zone, Sharjah, United Arab Emirates (UAE).

No return(s) will be accepted without RMA Code written on return packages.

FAQ on Applying for RMA Code

You need to login to your account here.

Go to "Orders" section and click on "Review previous Orders". You will get all your recent and past orders. Click at an Order ID for which you want get RMA code. Order copy will be opened and you can see your order content. If you are applying RMA for one particular item, click RMA link right above that item or in case if there are more than one item or whole order, click RMA link on top of Order number. A message window will be opened in both cases, all you need is to select if you are applying for Refund, Exchange Product or Other and explain the reason in Comments/ Special instruction box. Finally hit the "continue" button and a RMA request will be generated and copy will be sent to you.

Restoring previous orders (top)

Restoring previous orders allows customers to add all of the items from a previous order to their current cart. This also call RE-ORDERING.

Wish list carts (top)

A wish list is very similar to a saved cart but the actual database instead of a cookie, which means it takes has cookies disabled, they are still able to save a cart. A customer can have multiple wish lists.

Refunds (top)

All kind of refunds subject to the final receipt of goods ordered and don't include shipping costs. A Refund can only possible if RMA is approved. If you paid with paypal, refunds happens in 2- 3 working days while for Credit Card payment, our Bank may require 7- 14 or more working days before refund actually appear in your card.